Privacy Policy — bdeej

bdeej ("we", "us", "our") is committed to protecting the privacy and personal data of every individual who uses the bdeej online casino and sports betting platform at bdeej.org. This Privacy Policy sets out in clear terms what personal information we collect from you, the purposes for which we collect and use it, the circumstances under which we may share it with third parties, and your rights as a data subject.

This Privacy Policy applies to all personal data we collect through your use of the bdeej platform, including data collected through account registration, gameplay, financial transactions, customer support interactions, and your use of our website. It applies to all users of the platform regardless of their location, though it is primarily designed with our Bangladeshi player base in mind.

By using the bdeej platform, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this policy, you should discontinue your use of the platform. We may update this Privacy Policy from time to time; the effective date at the top of this document will always reflect the most recent version.

Information You Provide Directly

When you register for an account, use the platform, or contact our support team, you provide us with personal information directly. This includes:

• Registration data: your full name, date of birth, email address, mobile number, and chosen username. This information is required to create and maintain your account and to verify that you meet the minimum age requirement of 21 years.
• KYC (Know Your Customer) documents: government-issued identity documents (such as National ID, passport, or driving licence), proof of address documents, and proof of payment method ownership. These are collected as part of our mandatory identity verification process.
• Financial data: payment method details sufficient to process your deposits and withdrawals — for example, the mobile banking number linked to your bKash, Nagad, or Rocket account, or the bank account details used for bank transfer transactions.
• Support correspondence: any messages, queries, or documentation you send to the bdeej support team via live chat or email. This information is retained to assist with ongoing disputes, account queries, and service improvement.

Information Collected Automatically

When you visit or use the bdeej platform, certain technical data is collected automatically by our systems. This includes:

• Device and connection data: IP address, device type, operating system version, browser type and version, and mobile network information. This data helps us deliver the platform correctly to your device and supports fraud detection.
• Usage and behavioural data: pages visited, time spent on different sections of the platform, games played, bets placed, deposit and withdrawal history, and session timestamps. This data is used to personalise your experience and for responsible gaming monitoring.
• Cookie and tracking data: data collected through cookies and similar tracking technologies placed on your browser or device during your visit. Please see Section 6 of this Privacy Policy for full details on our cookie practices.

Information from Third Parties

In some circumstances we may receive personal data about you from third parties, including:

• Payment processors: transaction confirmation data from payment service providers such as bKash, Nagad, Rocket, and Upay, or from bank partners including Dutch-Bangla Bank, BRAC Bank, City Bank, and Islami Bank.
• Identity verification services: results from third-party KYC and document verification providers that assist us in confirming your identity and age eligibility in accordance with our compliance obligations.
• Fraud and risk management providers: information from fraud screening and risk assessment services that we use to protect the integrity of the platform and the security of all player accounts.

bdeej uses the personal data it collects for the following specific purposes:

• Account creation and management: to register your account, verify your identity and age, maintain your account settings, and provide you with access to the full range of bdeej platform features.
• Payment processing: to process your deposits and withdrawals via supported local payment methods, reconcile your account balance, and maintain accurate financial records in accordance with applicable record-keeping requirements.
• Compliance and legal obligations: to comply with anti-money laundering (AML) obligations, KYC requirements, fraud prevention duties, and any other legal or regulatory obligations applicable to our operations.
• Responsible gaming: to monitor your gaming activity for signs of problem gambling, apply deposit limits and session controls where you have set them, and respond appropriately to responsible gaming concerns raised by you or identified by our systems.
• Platform improvement and personalisation: to analyse usage patterns, improve the platform's functionality and content offering, personalise the games and promotions we surface to you, and address technical issues or bugs.
• Customer support: to respond to your support queries, investigate complaints and disputes, and maintain records of support interactions for quality assurance and dispute resolution purposes.
• Marketing communications: to send you promotional offers, bonus notifications, and news about new games or features at bdeej, where you have consented to receive such communications. You may opt out of marketing communications at any time.

We do not use your personal data for automated profiling or decision-making that produces legal or similarly significant effects without human review. All account-level decisions that materially affect your access to the platform (such as account suspension or fund withholding) involve human oversight.

bdeej processes your personal data on the following legal bases, depending on the specific purpose:

• Contractual necessity: processing that is required to perform the contract we have with you as a registered player — for example, processing deposits and withdrawals, maintaining your account, and delivering the gaming services you have subscribed to.
• Legal obligation: processing that is necessary for bdeej to comply with applicable legal and regulatory obligations, including AML duties, KYC verification, age verification, and reporting obligations to relevant authorities.
• Legitimate interests: processing carried out for purposes that are in bdeej's legitimate business interests and that are not outweighed by your privacy rights — for example, fraud detection, platform security, responsible gaming monitoring, and analytics used to improve the service.
• Consent: processing carried out on the basis of your explicit consent — primarily for marketing communications, non-essential cookies, and any other processing activity for which we specifically ask for your consent. You may withdraw consent at any time without affecting the lawfulness of processing carried out before withdrawal.

bdeej does not sell your personal data to third parties. We share your data only in the limited circumstances described below, and only to the extent necessary for the stated purpose:

• Service providers and processors: companies that provide services to bdeej on a contractual basis and process data only under our instruction — including payment processors (bKash, Nagad, Rocket, Upay, bank partners), KYC and identity verification providers, IT infrastructure and cloud hosting providers, and customer support tools.
• Legal and regulatory authorities: where bdeej is required by applicable law, court order, or regulatory authority to disclose personal data, we will do so. This includes disclosures required for anti-money laundering reporting, fraud investigations, or cooperation with law enforcement.
• Game providers: certain technical data (such as a pseudonymous player session token) may be shared with licensed third-party game providers (including Pragmatic Play, Evolution Gaming, Ezugi, NetEnt, Microgaming, and Spribe) solely for the purpose of operating the game session. Game providers do not receive your full registration data or financial details.
• Business transfers: in the event that bdeej undergoes a merger, acquisition, restructuring, or sale of assets, personal data held by bdeej may be transferred as part of that transaction. We will notify affected players in advance where practicable and ensure the receiving party is bound by privacy obligations no less protective than this policy.

All third parties with whom bdeej shares personal data are required to maintain appropriate technical and organisational security measures to protect your data and to use it only for the stated purpose. We do not permit our service providers to use your personal data for their own marketing or commercial purposes.

bdeej uses cookies and similar tracking technologies (such as web beacons and local storage objects) on the platform. Cookies are small text files stored on your device that help us recognise you, remember your preferences, and improve the performance and functionality of the platform.

Essential Cookies

Essential cookies are strictly necessary for the bdeej platform to function. They enable core features such as account login sessions, maintaining your account security state, and processing financial transactions. Essential cookies cannot be disabled without impairing the platform's basic operation. They do not require your consent under any applicable framework as they are technically required.

Analytical and Performance Cookies

Analytical cookies help us understand how players use the platform — for example, which games are most played, which pages are most visited, and where users encounter difficulties. This data is aggregated and used to improve the platform. We use analytical cookies only with your consent where required.

Managing Your Cookie Preferences

You can manage or withdraw your consent to non-essential cookies at any time by adjusting your browser settings to block or delete cookies. Most modern browsers allow you to control cookie settings through the browser's privacy or settings menu. Please be aware that disabling certain cookies may affect the functionality of the bdeej platform and your experience as a player.

Please note that our platform does not currently respond to browser "Do Not Track" signals, as there is no consistent industry standard for interpreting these signals. We will update this section of the Privacy Policy if our practices change in response to emerging standards or regulations.

bdeej retains personal data for as long as it is necessary to fulfil the purposes for which it was collected, or as required by applicable law, whichever is longer. In practice, this means: account data and gameplay records are retained for the lifetime of the account and for a defined period thereafter (typically a minimum of five years) to meet our legal record-keeping and AML obligations; KYC documents are retained for the period required by applicable regulations; and support correspondence is retained for the period needed to resolve disputes and handle complaints.

When personal data is no longer needed for any legitimate purpose and is not required to be retained under applicable law, bdeej will securely delete or anonymise it. Where full deletion is technically impractical in the short term (for example, in backup systems), the data will be isolated from active processing and deleted as soon as practicable.

bdeej takes the security of your personal data seriously and has implemented a range of technical and organisational measures to protect your data against unauthorised access, disclosure, alteration, loss, or destruction. Our security measures include:

• SSL/TLS encryption on all data transmitted between your browser or mobile device and the bdeej platform, ensuring that your login credentials, financial data, and personal information cannot be intercepted in transit.
• Encryption at rest for sensitive stored data, including KYC documents and payment details. Access to sensitive data stores is restricted to authorised personnel only and is logged for audit purposes.
• Access controls and role-based permissions to ensure that bdeej staff can only access personal data to the extent required for their specific role and responsibilities. All staff with access to personal data are subject to confidentiality obligations.
• Fraud detection and monitoring systems that operate continuously to detect and respond to suspicious activity on the platform, protecting both the integrity of the platform and the security of individual player accounts.

While bdeej takes every reasonable precaution to protect your data, no internet-based system can be guaranteed to be 100% secure. If you believe your bdeej account has been compromised or you notice any suspicious activity, please contact our support team immediately at [email protected].

As a registered player or user of the bdeej platform, you have the following rights in relation to your personal data. To exercise any of these rights, please contact the support team via live chat or at [email protected]:

• Right of access: you may request a copy of the personal data bdeej holds about you. We will provide this information within a reasonable timeframe following verification of your identity.
• Right to rectification: if any personal data we hold about you is inaccurate or incomplete, you may request that we correct or update it. Please note that certain data (such as your registered name) cannot be changed without additional identity verification.
• Right to erasure: in certain circumstances, you may request that bdeej delete the personal data we hold about you. This right is subject to limitations — for example, we cannot delete data that we are legally required to retain for compliance purposes.
• Right to restriction of processing: in certain circumstances, you may request that we restrict the processing of your personal data — for example, while a dispute about its accuracy is being resolved, or while an objection to legitimate-interest processing is being considered.
• Right to data portability: where we process your personal data on the basis of your consent or to perform a contract, and that processing is carried out by automated means, you may request that we provide your data in a structured, commonly used, machine-readable format.
• Right to object: you have the right to object to our processing of your personal data on the basis of legitimate interests. You also have an unconditional right to object to the use of your personal data for direct marketing purposes.

bdeej will respond to all privacy rights requests within a reasonable timeframe. We may need to verify your identity before processing your request to ensure we are providing your data only to you. We will not charge a fee for handling standard requests. If a request is manifestly unfounded or excessive, we reserve the right to charge a reasonable administrative fee or decline to action it, with written reasons provided.

bdeej may send you marketing communications about promotions, bonuses, new games, and platform updates, but only where you have provided your consent to receive such communications at the time of registration or through your account settings. We will not send unsolicited marketing communications.

You may opt out of marketing communications at any time by updating your communication preferences in your account settings, or by contacting the support team and requesting to be unsubscribed. Opting out of marketing communications does not affect our ability to send you transactional or service-related messages (such as deposit confirmations, withdrawal notifications, or account security alerts), which are sent on the basis of contractual necessity rather than consent.

The bdeej platform may contain integrations with third-party services — for example, embedded game content from licensed game providers. bdeej is not responsible for the privacy practices of any third-party services that operate independently of the bdeej platform. We encourage you to review the privacy policies of any third-party services you interact with. The inclusion of a third-party integration on the bdeej platform does not constitute an endorsement of that third party's privacy practices.

The bdeej platform is strictly intended for adults aged 21 and above. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been collected from a person under 21 — whether through misrepresentation at registration or otherwise — we will take immediate steps to delete that data and close the associated account. If you are a parent or guardian and believe your child may have accessed the bdeej platform, please contact us immediately at [email protected] so that we can investigate and take appropriate action.

bdeej reserves the right to update or amend this Privacy Policy at any time. When we make material changes to this policy, we will notify registered players by email or via an in-platform notification before the changes take effect. The updated policy will always be available at bdeej.org/privacy-policy, and the effective date at the top of the document will reflect the date of the most recent revision.

Your continued use of the bdeej platform following any update to this Privacy Policy constitutes your acknowledgement of the revised policy. If you do not agree with any changes made to this policy, you should discontinue use of the platform and may request account closure in accordance with the process described in our Terms & Conditions.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way bdeej handles your personal data, please contact our support team. The fastest way to reach us is through the live chat function available within the platform when you are logged in to your account. Our support team is available 24 hours a day, 7 days a week.

You may also contact us by email at [email protected] — please note this address is displayed as plain text and is not a clickable link. We aim to respond to all privacy-related enquiries within 3 business days Bangladesh Standard Time (BST, UTC+6). For formal privacy rights requests (such as data access or erasure requests), we aim to respond within a maximum of 30 calendar days from the date of receipt of the request.